Shipping Policy

SHIPPING POLICY

Processing and Shipping Times

Orders are processed within 24–48 business hours (Monday–Friday).

Estimated delivery time is 5–7 business days after shipment, depending on your location.

We do not ship on weekends. Delivery times are estimates and may vary due to weather, carrier delays, or high-volume periods.

Where We Ship

We currently ship to the following U.S. states:

Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, Wisconsin, Wyoming, and Washington D.C.

We do not ship to:

Alaska, Colorado, Connecticut, Delaware, Idaho, Iowa, Michigan, Montana, Nevada, North Dakota, Oregon, Rhode Island, Utah, Vermont, or Washington.

Payment Methods

We accept all major debit and credit cards.

Modifying Orders

Orders can be modified before they are fulfilled. If you need to make a change, contact us immediately at support@proxietab.com.

Due to age verification requirements, we cannot change the shipping address after your order has been placed.

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information.

Damaged Packages

If your order arrives damaged, please:

  1. Take clear photos of the damaged item(s), including both the inner and outer packaging.

  2. Make sure all damaged items are shown in a single image.

  3. Email the photos to support@proxietab.com.

    We’ll review your case and offer a resolution.

Lost or Stolen Packages

If your package is marked as delivered but you didn’t receive it, please wait 3 business days.

If you purchased Route package protection, file a claim directly with Route.

Returns and Refunds

All sales are final. We do not accept returns or exchanges.

If you purchased from a third-party retailer, please contact them directly.

Wrong Item Received

If you received the wrong item:

  1. Take a photo of the incorrect product along with the packing slip.

  2. Email the image to support@proxietab.com.

    We’ll fix the issue as quickly as possible.

    We do not reship or replace clearance items or items under $25. In those cases, store credit or a refund will be issued.

Failed Deliveries

We are not responsible for packages returned due to incorrect or incomplete addresses.

Please double-check your address before submitting your order.